Cell Phone Battery Testing, Did Samsung Cut Corners?

Samsung recently issued a major recall for their entire stock of Note 7 phones after multiple consumers reported their phone had spontaneously burst into flames. Shockingly, not long after Samsung provided consumers with replacement phones, consumers were warned the replacements were also defective. To date there’s been 5 reported instances of Samsung’s replacement phone catching fire and over 30 reports of the initial model overheating.

So how does a company like Samsung release over a million potentially dangerous phones worldwide without realizing they had placed consumers in danger? The answer could lie in the company’s questionable testing practices. Rather than using a third party lab like Apple and other competitors, Samsung relies on an internal lab for cell phone battery testing. Samsung’s internal lab failed to detect issues with both the original Samsung model and the replacement version.

The Institute of Electrical and Electronics Engineers developed the third party battery testing method, which according to experts, reduces safety failure rates and additional battery related issues. Although the benefits of using a third party lab appear obvious, some companies opt to use an internal lab as the process is typically faster.

When companies focus more on production and profit than safety they put consumers in real danger.

Dear friends and clients,

In furtherance of our firms culture of commitment to always act with compassion, concern and commitment to our clients, community and colleagues, we have been taking precautions to ensure that we are still fulfilling our ethical and moral obligations while prioritizing health, wellness and safety of all we can. 

As you know, the COVID-19 pandemic has introduced changes to many lives and businesses in our communities, and around the world. We, much like our neighbors and friends, have been taking precautions to ensure that we are still fulfilling our ethical and moral obligation to our clients, while also prioritizing the health, wellness and safety of our employees.

Until further notice, our offices will be closed to the public to encourage social distancing and to help prevent the spread of COVID-19. Our team is still hard at work, many from home, and you may still call, email, live chat or video conference us if you or a loved one is seeking legal assistance. As the first law firm to offer our clients secure online access to their case file more than a decade ago, we have always been believers in using technology to make life easier and information more accessible. In these present times it has been a smooth transition for us to continue to offer our clients the same seamless and thorough service that you deserve and are accustomed to.

This pandemic is unlike anything any of us have faced in our lifetimes, and while we can continue to emotionally support one another through it all, staying home and keeping your distance is vital to the health and wellness of our communities. It does not feel good to break routines, cancel events and retreat from our normal, day-to-day socializing, but let us remember that, in times of strife, prior generations were asked to go to war and we are simply being asked to stay home. Your isolation equals more lives saved, and more time for medical providers to prepare for the treatment of patients battling COVID-19.

When the dust settles, we will join together with a greater appreciation for our lives, local businesses, loved ones and health. Until then, we will continue to offer guidance from a safe distance.

Very truly yours,

Andrew G. Finkelstein and the staff of Jacoby & Meyers, LLP