Samsung recently issued a major recall for their entire stock of Note 7 phones after multiple consumers reported their phone had spontaneously burst into flames. Shockingly, not long after Samsung provided consumers with replacement phones, consumers were warned the replacements were also defective. To date there’s been 5 reported instances of Samsung’s replacement phone catching fire and over 30 reports of the initial model overheating.
So how does a company like Samsung release over a million potentially dangerous phones worldwide without realizing they had placed consumers in danger? The answer could lie in the company’s questionable testing practices. Rather than using a third party lab like Apple and other competitors, Samsung relies on an internal lab for cell phone battery testing. Samsung’s internal lab failed to detect issues with both the original Samsung model and the replacement version.
The Institute of Electrical and Electronics Engineers developed the third party battery testing method, which according to experts, reduces safety failure rates and additional battery related issues. Although the benefits of using a third party lab appear obvious, some companies opt to use an internal lab as the process is typically faster.
When companies focus more on production and profit than safety they put consumers in real danger.